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POKER: Pacific took my money, BR back above $300
My BR is finally above $300. Nice. I've just been grinding away at the $0.05/$0.10 NL with Rosie, PhillMill, Juice and the Acorn. Unfortunately I feel that I should be player a higher stakes game. But if you're shit then you shouldn't really up the stakes in my view.
Anyway, as I've said many times, Pacific Poker has very poor software. I was using their Java web client earlier and it crashed, causing me to lose the tourney. I sent a mail off to their live support, not expecting a positive reply, and didn't really expect a positive reply. However, to compensate myself, I'll just post their reply and stick adverts all over it:
Dear Edge,
Thank you for contacting us and taking the time out to inform us of the
technical difficulty you have been experiencing; it is a pleasure
assisting you with this matter.
Edge, let me take this opportunity to thank you for your continued
membership with us and always remember that your satisfaction is our top
priority here at Pacific Poker.
After carefully reviewing your game history Edge, I observed that you
indeed experienced some problems while playing the tournament (9811570).
I have checked with our Technical Department and they have advised me
that we were not experiencing any problems at that time; you were the
only player at the table who suffered disconnection so this may have
been a technical error from your end.
I know this may be frustrating Edge and I am sorry that you were in a
situation where you were inconvenienced. Unfortunately I am unable to
grant your request for a refund.
Please note Edge that disconnections may re-occur in the future and this
may be caused by more than one reason. Please be advised that this may
be caused by the settings on your PC; such as your Firewall or even a
slow internet connection. In order to connect to our servers efficiently
you will need to open ports 701, 4095, 4096, 7100, 7200, 7500, 8500 and
8520 in the firewall. Please contact your Internet Service Provider to
gain further assistance with opening these ports.
We hope that this has helped clarify the situation for you, but should
you require more information, please do not hesitate to contact us. It
is a pleasure to have you as a member and we look forward to assisting
you with all other queries.
Anyway, as I've said many times, Pacific Poker has very poor software. I was using their Java web client earlier and it crashed, causing me to lose the tourney. I sent a mail off to their live support, not expecting a positive reply, and didn't really expect a positive reply. However, to compensate myself, I'll just post their reply and stick adverts all over it:
Dear Edge,
Thank you for contacting us and taking the time out to inform us of the
technical difficulty you have been experiencing; it is a pleasure
assisting you with this matter.
Edge, let me take this opportunity to thank you for your continued
membership with us and always remember that your satisfaction is our top
priority here at Pacific Poker.
After carefully reviewing your game history Edge, I observed that you
indeed experienced some problems while playing the tournament (9811570).
I have checked with our Technical Department and they have advised me
that we were not experiencing any problems at that time; you were the
only player at the table who suffered disconnection so this may have
been a technical error from your end.
I know this may be frustrating Edge and I am sorry that you were in a
situation where you were inconvenienced. Unfortunately I am unable to
grant your request for a refund.
Please note Edge that disconnections may re-occur in the future and this
may be caused by more than one reason. Please be advised that this may
be caused by the settings on your PC; such as your Firewall or even a
slow internet connection. In order to connect to our servers efficiently
you will need to open ports 701, 4095, 4096, 7100, 7200, 7500, 8500 and
8520 in the firewall. Please contact your Internet Service Provider to
gain further assistance with opening these ports.
We hope that this has helped clarify the situation for you, but should
you require more information, please do not hesitate to contact us. It
is a pleasure to have you as a member and we look forward to assisting
you with all other queries.
